{"id":8387,"date":"2022-12-13T05:23:31","date_gmt":"2022-12-13T05:23:31","guid":{"rendered":"https:\/\/livesupportonlinechat.com\/en-us\/?p=8387"},"modified":"2023-07-07T03:57:29","modified_gmt":"2023-07-07T03:57:29","slug":"something-went-wrong-sorry-we-ran-into-a-problem","status":"publish","type":"post","link":"https:\/\/livesupportonlinechat.com\/en-us\/something-went-wrong-sorry-we-ran-into-a-problem\/","title":{"rendered":"Solutions for Office 365\/2021\/2019 \u201cSomething Went Wrong\u201d Sorry we ran into an Error"},"content":{"rendered":"\r\n<p>When you are trying to install Microsoft Office 2019 or Office 2021, or Microsoft 365 on your Windows 11 or Windows 10 PC and the Office installation fails with an error \u201c<a href=\"https:\/\/livesupportonlinechat.com\/en-us\/something-went-wrong-sorry-we-ran-into-a-problem\/\">Something went wrong. Sorry, we ran into a problem<\/a>\u201d. Go online for additional help or chat with us for immediate solutions to fix this \u201cSomething went wrong. Sorry, we ran into a problem\u201d error.<\/p>\r\n<img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-9788\" src=\"https:\/\/livesupportonlinechat.com\/en-us\/wp-content\/uploads\/2022\/12\/Something-went-wrong.png\" alt=\"Something went wrong\" width=\"588\" height=\"366\" srcset=\"https:\/\/livesupportonlinechat.com\/en-us\/wp-content\/uploads\/2022\/12\/Something-went-wrong.png 588w, https:\/\/livesupportonlinechat.com\/en-us\/wp-content\/uploads\/2022\/12\/Something-went-wrong-300x187.png 300w\" sizes=\"(max-width: 588px) 100vw, 588px\" \/>\r\n<h2>Reasons for the error\u201d Something Went Wrong\u201d Sorry We Ran into A Problem\u00a0<\/h2>\r\n<p>Error \u201cSomething went wrong\u201d pops up when your security software, Windows firewall, proxy settings, connection, or third-party software prevents you from<a href=\"https:\/\/livesupportonlinechat.com\/en-us\/microsoft-office-installation-in-windows\/\"> installing Microsoft Office<\/a>.<\/p>\r\n<p>If This error also pops up when there is\u00a0<\/p>\r\n<ul>\r\n<li>Not enough space on the hard drive<\/li>\r\n<li>Antivirus software and Windows firewall are blocking the Microsoft Office installation<\/li>\r\n<li>Internet connections and proxy settings are preventing the Microsoft office installation<\/li>\r\n<li>Old version of an Office suite is blocking the installation<\/li>\r\n<\/ul>\r\n<h2>Steps to Fix Something went wrong, \u201cSorry, we ran into a problem\u201d in Office installation<\/h2>\r\n<ol>\r\n<li>Enter the product key, press on Setup and then login to your Microsoft Office account<\/li>\r\n<li>The new installation is associated with this account<\/li>\r\n<li>Hence it is not required to keep the product key for the future use<\/li>\r\n<li>Finally, now you are good to use the new Microsoft Office 2019\/2021\/ 365<\/li>\r\n<\/ol>\r\n<h3>Step1: How to remove all Previous Microsoft Office program Files<\/h3>\r\n<ol>\r\n<li>Download the <a href=\"https:\/\/aka.ms\/SaRA-officeUninstallFromPC\">Microsoft Support and Recovery Assistant utility.<\/a><\/li>\r\n<li>run the downloaded file SetupProd_OffScrub.exe application.<\/li>\r\n<li>Install the Microsoft recovery tool.<\/li>\r\n<li>When the installation is completed, click Agree the term and conditions by clicking Yes.<\/li>\r\n<li>Wait until the &#8216;Microsoft Support and Recovery Assistant&#8217; troubleshooting the issue complete.<\/li>\r\n<li>Select the checkbox, at the left of the Office product which you have named to select all the installed Office products and click Next.<\/li>\r\n<\/ol>\r\n<h3>SFC Scan to Fix \u201cSomething went wrong. Sorry, we ran into a problem\u201d Error<\/h3>\r\n<p>Repair Windows Component Store &amp; System Files.<\/p>\r\n<ol>\r\n<li>Open Command Prompt as Administrator.<\/li>\r\n<li>In command prompt give the following command and click Enter:<\/li>\r\n<\/ol>\r\n<p><a href=\"https:\/\/livesupportonlinechat.com\/en-us\/how-to-perform-sfc-scan\/\"><strong>SFC \/SCANNOW<\/strong><\/a><\/p>\r\n<img decoding=\"async\" class=\"aligncenter size-full wp-image-9286\" src=\"https:\/\/livesupportonlinechat.com\/en-us\/wp-content\/uploads\/2016\/05\/sfc-scan.png\" alt=\"SFC Scan\" width=\"1100\" height=\"559\" srcset=\"https:\/\/livesupportonlinechat.com\/en-us\/wp-content\/uploads\/2016\/05\/sfc-scan.png 1100w, https:\/\/livesupportonlinechat.com\/en-us\/wp-content\/uploads\/2016\/05\/sfc-scan-300x152.png 300w, https:\/\/livesupportonlinechat.com\/en-us\/wp-content\/uploads\/2016\/05\/sfc-scan-1024x520.png 1024w, https:\/\/livesupportonlinechat.com\/en-us\/wp-content\/uploads\/2016\/05\/sfc-scan-768x390.png 768w\" sizes=\"(max-width: 1100px) 100vw, 1100px\" \/>\r\n<p>If you find inconsistencies after the scan, execute the following command:<\/p>\r\n<p>DISM \/Online \/Clean-up-Image \/Start Component Clean-up<\/p>\r\n<h4><strong>Windows 10 _ reset your PC<\/strong><\/h4>\r\n<p>1.Select Start &gt; Settings &gt; System &gt; Recovery. Open Recovery settings.<\/p>\r\n<p>2.Next to Reset this PC, select Reset PC. Then choose from the options and\/or settings in the table below.<\/p>\r\n<h4><strong>Windows 11 _ reset your PC\u00a0<\/strong><\/h4>\r\n<p>1.Select Start &gt; Settings &gt; System &gt; Recovery. Open Recovery settings.<\/p>\r\n<p>2.Next to Reset this PC, select Reset PC. Then choose from the options and\/or settings in the table below.<\/p>\r\n<p><strong>Conclusion:<\/strong><\/p>\r\n<p>Still, I need assistance (remote or live) to resolve the issue and initiate the<a href=\"https:\/\/msuschat.com\/\"> Chat.<\/a> We also suggest you visit our website as I am sure our <a href=\"https:\/\/livesupportonlinechat.com\/en-us\/\">experts<\/a> will provide you with the perfect solutions to resolve this error message \u201cSomething Went Wrong\u201d Sorry We Ran Into A Problem completely.\u00a0<\/p>\r\n\r\n\r\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-right kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;right&quot;,&quot;id&quot;:&quot;8387&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;4&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 votes)&quot;,&quot;size&quot;:&quot;22&quot;,&quot;title&quot;:&quot;Solutions for Office 365\\\/2021\\\/2019 \u201cSomething Went Wrong\u201d Sorry we ran into an Error&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 17.6px;\">\n            <span class=\"kksr-muted\">Rate this post<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>When you are trying to install Microsoft Office 2019 or Office 2021, or Microsoft 365 on your Windows 11 or Windows 10 PC and the Office installation fails with an error \u201cSomething went wrong. Sorry, we ran into a problem\u201d. Go online for additional help or chat with us for immediate solutions to fix this&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/livesupportonlinechat.com\/en-us\/something-went-wrong-sorry-we-ran-into-a-problem\/\" title=\"Read Solutions for Office 365\/2021\/2019 \u201cSomething Went Wrong\u201d Sorry we ran into an Error\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2675],"tags":[],"class_list":["post-8387","post","type-post","status-publish","format-standard","hentry","category-windows-updates"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/livesupportonlinechat.com\/en-us\/wp-json\/wp\/v2\/posts\/8387","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/livesupportonlinechat.com\/en-us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/livesupportonlinechat.com\/en-us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/livesupportonlinechat.com\/en-us\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/livesupportonlinechat.com\/en-us\/wp-json\/wp\/v2\/comments?post=8387"}],"version-history":[{"count":4,"href":"https:\/\/livesupportonlinechat.com\/en-us\/wp-json\/wp\/v2\/posts\/8387\/revisions"}],"predecessor-version":[{"id":9789,"href":"https:\/\/livesupportonlinechat.com\/en-us\/wp-json\/wp\/v2\/posts\/8387\/revisions\/9789"}],"wp:attachment":[{"href":"https:\/\/livesupportonlinechat.com\/en-us\/wp-json\/wp\/v2\/media?parent=8387"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/livesupportonlinechat.com\/en-us\/wp-json\/wp\/v2\/categories?post=8387"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/livesupportonlinechat.com\/en-us\/wp-json\/wp\/v2\/tags?post=8387"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}