When you are trying to install Microsoft Office 2019 or Office 2021, or Microsoft 365 on your Windows 11 or Windows 10 PC and the Office installation fails with an error “Something went wrong. Sorry, we ran into a problem”. Go online for additional help or chat with us for immediate solutions to fix this “Something went wrong. Sorry, we ran into a problem” error.

Reasons for the error” Something Went Wrong” Sorry We Ran into A Problem 

Error “Something went wrong” pops up when your security software, Windows firewall, proxy settings, connection, or third-party software prevents you from installing Microsoft Office.

If This error also pops up when there is 

• Not enough space on the hard drive
• Antivirus software and Windows firewall are blocking the Microsoft Office installation
• Internet connections and proxy settings are preventing the Microsoft office installation
• Old version of an Office suite is blocking the installation

Steps to Fix Something went wrong, “Sorry, we ran into a problem” in Office installation

1. Enter the product key, press on Setup and then login to your Microsoft Office account
2. The new installation is associated with this account
3. Hence it is not required to keep the product key for the future use
4. Finally, now you are good to use the new Microsoft Office 2019/2021/ 365

Step1: How to remove all Previous Microsoft Office program Files

1. Download the Microsoft Support and Recovery Assistant utility.
2. run the downloaded file SetupProd_OffScrub.exe application.
3. Install the Microsoft recovery tool.
4. When the installation is completed, click Agree the term and conditions by clicking Yes.
5. Wait until the ‘Microsoft Support and Recovery Assistant’ troubleshooting the issue complete.
6. Select the checkbox, at the left of the Office product which you have named to select all the installed Office products and click Next.

SFC Scan to Fix “Something went wrong. Sorry, we ran into a problem” Error

Repair Windows Component Store & System Files.

1. Open Command Prompt as Administrator.
2. In command prompt give the following command and click Enter:

SFC /SCANNOW

If you find inconsistencies after the scan, execute the following command:

DISM /Online /Clean-up-Image /Start Component Clean-up

Windows 10 _ reset your PC

1.Select Start > Settings > System > Recovery. Open Recovery settings.

2.Next to Reset this PC, select Reset PC. Then choose from the options and/or settings in the table below.

Windows 11 _ reset your PC 

1.Select Start > Settings > System > Recovery. Open Recovery settings.

2.Next to Reset this PC, select Reset PC. Then choose from the options and/or settings in the table below.

Conclusion:

Still, I need assistance (remote or live) to resolve the issue and initiate the Chat. We also suggest you visit our website as I am sure our experts will provide you with the perfect solutions to resolve this error message “Something Went Wrong” Sorry We Ran Into A Problem completely.